3. Cancellation and Returns
You can cancel your order anytime prior to dispatch and up to 14 days after
the goods are delivered. Simply return the goods with a return authorisation
form (downloadable from user's account section) and original packaging to us,
and we'll offer a refund based upon the original payment method within 14 days.
Please note the following:
DigitalRev does not take title to returned items until the item arrives at
our return address.
You do not have the right to cancel your order if it
contains computer software which has been unsealed by you, or for consumable
goods which, by their nature, cannot be returned, save where a fault is
discovered which could not have been discovered otherwise than by unsealing the
Goods must be returned in its original condition with all accessories,
packing, instructions and any other items included with it at time of sale
(including free gifts). You must take reasonable care of the goods and return
them in its original and undamaged condition.
Gift cards, personalised and
custom made items cannot be returned.
4. Pricing and availability
We list availability information for products sold by us on the website, and
on each product information page. Beyond what we say on that page or on the
website, we cannot be more specific about availability. Please note that
dispatch estimates are just that. They are not guaranteed dispatch times and
should not be relied upon as such. As we process your order, we will inform you
by e-mail if any products you order turn out to be unavailable.
We cannot confirm the price of an item until you order; however we do NOT
charge your credit card until your order has entered the shipping process.
Despite our best efforts, a small number of the thousands of products in our
catalogue are mispriced. Rest assured, however, that we verify prices as part of
our dispatch procedures. If a product's correct price is lower than our stated
price, we charge the lower amount and send you the product. If a product's
correct price is higher than our stated price, we will, at our discretion,
either contact you for instructions before dispatch or cancel your order and
notify you of such cancellation.
The price for the goods shall, unless otherwise agreed, be the price set out
on the dispatch confirmation. The price for the goods quoted on the website
shall be exclusive of all costs of carriage and insurance and applicable import
Tax/VAT/GST and duty which the buyer shall pay in addition. Shipping and
insurance costs are calculated at checkout. For some countries, the price for
the goods quoted on the website includes a Import Handling Charge. If such
charge is included in the price quoted, we'll 1) display a notice when you mouse
over the price as well as on the basket/cart page notifying you the amount of
Import Handling Charge included, and 2) have courier company bill all import
tax, duty and clearance charges to our account.
Any dates specified by cameranaccessories for delivery of the goods are intended to
be an estimate only. If no date is specified for delivery of the goods, delivery
shall be within a reasonable time.
Subject to the other provisions of these Terms and Conditions, cameranaccessories
shall not be liable for any loss, whether direct or consequential, economic or
loss of profits or otherwise, arising directly or indirectly out of any delay in
the delivery of the goods. Nor will any delay entitle the buyer to terminate or
rescind the contract unless the delay exceeds 60 days.
Payment of the goods shall be due at the time the Order Confirmation
Email is sent. Invoices with payment overdue by 7 days or longer may be
cancelled by cameranaccessories.
Payment shall not be deemed to have taken place until the receipt from the
Company has been issued.
When ordering goods from cameranacessories Limited, overseas deliveries may be
subject to import duties and taxes, which are levied once the package reaches
the specified destination. Any additional charges for customs clearance must be
borne by you, unless an Import Handling Charge is included in the price of the
When shipping to some countries, we may choose to add an Import Handling Fee
to the customer invoice. If the customer's invoice includes an Import Handling
Fee, cameranaccessories Limited will pay for any cost that is directed related to the
importation of such invoice to a maximum of 200% (Say "Two Hundred Percent") of
the amount of the Import Handling Fee paid. Related importation costs include
any import tax and/or duty levied on the invoiced order, any courier's customs
handling surcharges, any Free Domicile forwarding surcharges levied by the
courier. Different customs policies around the world may apply other additional
customs costs or clearance costs. We have no control over these charges and
cannot predict what they may be. Any other addition charge is not considered to
be directly related to the importation and is therefore not covered by
cameranaccessories Limited. Customs policies vary widely from country to country, so you
should contact your local Customs officer for further information. Additionally,
please note that when ordering from cameranaccessories Limited, you are considered the
sole importer of record and must comply with all laws and regulations of the
country in which you are receiving the goods. Your privacy is important to us
and we know that you care about how information about your order is used and
shared. We would like our international customers and customers dispatching
products internationally to be aware that cross-border deliveries are subject to
opening and inspection by customs authorities. For more information see Import
Handling Fee for Non-Hong Kong Customers.
Import Handling Fee is non-refundable. If you return your product within 14
days of purchase under cameranaccessories Limited's Return Policy, we'll refund you the
Import Handling Fee provided that you are eligible for a refund under the Return
Policy and you obtain prior authorisation from cameranaccessories Limited prior to the
return of the product.
Unless in the case where the goods come with their own international or
worldwide warranty or stated clearly otherwise, all goods sold by cameranaccessories Limited on the website carry a 12 Month cameranaccessories Warranty.
If the buyer wishes to make a claim under this warranty, the buyer shall give
written notice to cameranaccessories within 30 days of the discovery of the defect and
give cameranaccessories reasonable opportunity to inspect the goods in question.
cameranaccessories shall not be liable for any damage if the buyer makes any further
use of the goods after giving notice, or if they alter or repair the goods
without permission from cameranaccessories.
cameranaccessories's liability under the warranty shall be limited to repairing or
replacing the goods in question, or refunding the price of such goods.
Please refer to Terms of Warranty for more details.